This policy explains how you can cancel your place on a Renzo programme, and what we refund. It sits alongside our terms and conditions. Nothing in it affects your legal rights as a consumer.
Your 14-day right to cancel
You have the legal right to cancel within 14 days of paying your deposit, without giving a reason. If you cancel within that time we will refund everything you have paid, in full.
If you ask us to start any part of the programme within those 14 days, for example because your cohort starts sooner or you begin the online lessons, we may deduct a fair amount for what you have already received.
Cancelling or moving cohort after 14 days
If you want to cancel after the 14-day period, or move to a later cohort, please email the Renzo team. We will look at your situation individually and let you know your options, including any refund, by email.
Each cohort has only four places, so the closer you are to your start date, the harder it is for us to offer your place to someone else. The sooner you contact us, the more we can usually do.
If Renzo cancels or moves a cohort
If we need to cancel your cohort or change its start date, we will email you with the next steps and your options.
Payments made in error
If you pay twice, pay the wrong amount, or pay a deposit without having been offered a place, we will refund the payment made in error in full.
How to cancel or ask for a refund
To cancel, move cohort or ask for a refund, email the Renzo team. Please give your full name and the payment reference from your receipt.
We will confirm your request by email. Refunds are made to the card you paid with, within 14 days of us agreeing the refund. Your bank may take a further 5 to 10 working days to show it on your statement.
Changes to this policy
If we change this policy we will update the date at the top of this page. The version in place when you paid your deposit applies to your booking.